Got a question about our extended auto warranties? Check out our frequently asked questions (FAQ). You're likely to find your answer right here. It you don't happen to find what you are looking for, Ask Us A Question!

1.   What is a vehicle service contract?

2.   What is the "Original Manufacturer's Warranty"?

3.   Is this an insurance policy?

4.   Are our warranties insured?

5.   Why should I choose Mr Warranty over the others?

6.   Do you cover damage due to overheating?

7.   What is In-Service date?

8.   What Benefits do you offer?

9.   Where can I take my vehicle for repairs?

10.  What is the procedure if I have a claim on my vehicle?

11.  How can I be assured that my claims will be paid in the future?

12.  How does the deductible work?

13.  Does Mr Warranty cover parts and labor? 

14.  How do I enroll my vehicle in the Mr Warranty auto warranty plan?

15.  I have not had any problems with my vehicle so far. Do I really need an Extended Auto Warranty?

16.  Why buy it now? I'm still covered by the manufacturer.

17.  If my vehicle is out of the manufacturer's warranty can I still get coverage?

18.  Can I buy this same type of coverage through my dealer?

19.  Do I have to go back to my original dealer for repairs?

20.  What happens if my dealer does not want to accept the AWB plan?

21.  I've seen lower prices on the Internet. Why should I buy an Mr Warranty plan?

22.  What if my vehicle breaks down and I am not near my home?

23.  Where is my Vehicle Identification Number (VIN)?

24.  What if I want to cancel my warranty?

25.  What if I trade my vehicle?

26.  What if I sell my car? Is my warranty Transferable?

27.  Is my warranty Renewable?

28.  Do you have a payment plan?

29.  Do you offer coverage on Salvage or junk titles, rebuilt vehicles or vehicles damaged by a flood?

1. What is a vehicle service contract / extended warranty?

Most new vehicles come with a 3 year/36,000 mile or 4 year/50,000 miles bumper-to-bumper warranty. This is what is known as a "manufacturer's warranty". An Extended Vehicle Service Contract / warranty, is a contract that provides coverage that goes beyond the limit of the manufacturer's warranty. You are assured that for a specified amount of time and/or mileage, the parts, labor and sales tax (if applicable) required for replacement or repair of covered mechanical systems in your vehicle will be paid.

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2. What is the "Original Manufacturer's Warranty"?

The 'Original Manufacturer's Warranty' is the initial warranty that is provided by the manufacturer for a new vehicle. The purpose of the Manufacturer's warranty is to 'guarantee' that the brand new vehicle you just purchased has no manufacturer defects.

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3. Is this an insurance policy?

Technically, a warranty or a Vehicle Service Contract (VSC) is not an insurance policy. While they do protect against various forms of loss and often they are insured, they differ in their legal construction from insurance policies. An insurance policy is a direct agreement (contract) between the insured party (consumer) and an insurance company. Some insurance companies do offer this type of a policy, which is called "Mechanical Breakdown Insurance". A warranty / VSC, on the other hand, is provided by a dealer or administrator and is a contract between the dealer / administrator and the consumer. All quality warranties / VSC's are backed by an insurance policy which allows the consumer direct access to the insurance company if a valid claim is not paid. The name of the insurer with their address should appear on the warranty / VSC.

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4. Are our warranties insured?

All of our warranties are fully insured by AM Best A+ rated insurers. For more detailed information, contact us at insurance@mrwarranty.com.

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5. Why should I choose Mr. Warranty over the others?

Mr. Warranty meets or exceeds all of the standards that you would expect from a quality, financially stable Warranty Company. However, since we are brokers, you become our client, not just a "commission". Our promise is that we will represent your interest for the life of the contract. This advocacy can be very important when you have a problem with the administrator or the insurance company. Additionally, our Roadside Assistance, Car Rental and Travel expense benefits are all part of one insured contract. This is another industry exclusive.

Lastly and most importantly, it is our corporate philosophy to make our products available at wholesale rates. We believe the Internet provides a unique opportunity for consumers to research products and then to purchase without paying for the expense of numerous layers of middlemen.

Also see About Us

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6. Do you cover damage due to overheating?

Yes. Mr. Warranty will cover damage due to overheating provided the vehicle does not overheat due to negligence and provided you act immediately to prevent unnecessary damage when your vehicle overheats. Often this is a difficult decision. When you are driving on a hot crowded highway it isn't pleasant to pull off to the side. However, you must in order to protect your vehicle from further damage. This is why we provide you with Roadside Assistance. One call and help will be there for a tow or fluid replacement.

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7. What is In-Service date?

The in-service date is the day that your vehicle was first driven by the first (original) owner when it was brand new.

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8. What Benefits do you offer?

All of our automobile plans include roadside assistance for the life of your warranty contract. This includes car rental reimbursement and travel interruption protection all as part of one insured contract.

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9. Where can I take my vehicle for repairs?

Repairs can be made at the licensed repair facility (including the dealership) of your choice anywhere in the United States or Canada.

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10. What is the procedure if I have a claim on my vehicle?

Simply take your vehicle or have it towed to the nearest licensed repair facility. After they diagnose the problem with the vehicle, they will call our claims administrator toll-free and receive repair authorization for all your covered repairs. All claims are paid by Corporate Credit Card.

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11. How can I be assured that my claims will be paid in the future?

It is important to make sure that your warranty is insured. All of our products are fully insured by A rated (Excellent) insurance companies. To assure that you claims are handled promptly and professionally all of our payments go directly to the repair facility via corporate credit card.

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12. How does the deductible work?

With Mr Warranty, each repair visit (no matter how many items need to be fixed) will only require payment of one deductible.

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13. Does Mr. Warranty cover parts and labor?

Mr. Warranty plans cover 100 % of all covered components, parts and labor charges less the deductible.

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14. How do I enroll my vehicle in the Mr. Warranty plan?

You can purchase by calling us at 1-866-990-2777 if you have any further questions before you enroll. Schedule a telephone call back from one of our representatives.

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15. I have not had any problems with my vehicle so far. Do I really need an Extended Warranty?

Every vehicle on the road is open to the possibility of a mechanical failure. The older the vehicle gets and the more miles that are put on it, the more likely a breakdown is. It makes sense that the manufacturers warranty is only there to protect you for a limited amount of time. Components such as computer-related items could fail regardless of your driving habits. With the complexity of vehicles today one major repair often costs more than an extended warranty itself. An extended service plan will be there for you when you need it the most once the manufacturer is no longer there to protect you from high repair costs.

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16. Why buy it now? I'm still covered by the manufacturer?

The earlier you purchase your warranty, the less expensive it is. This is just like life insurance. The older a person is the, more expensive the insurance. As your vehicle ages and accrues mileage, the price for protection rises. Prices may also increase due to increasing labor and parts prices. It simply makes sense to lock in today's low prices and protect yourself from tomorrow's rising repair rates.

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17. If my vehicle is out of the manufacturer's warranty, can I still get coverage?

Even after the manufacturers warranty expires on your vehicle, you are still eligible for our extended coverage.

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18. Can I buy this same type of coverage through my dealer?

Of course you can purchase similar coverage through your dealer. The idea behind an Internet purchase is to skip the store and buy directly from the source. Also, only through the Internet can you thoroughly research without having to filter through sales pitches and buying pressure.

By going through your dealer, you can count on paying as much as 60% more for similar coverage and be required to have the repairs done at the dealer facility. With Mr. Warranty, you have the freedom to go for repair service wherever you like throughout the United States and Canada. A dealer wants the business of your repairs and often includes a clause in your contract that "only work done at you dealer" is covered. Many dealer plans also have "wear-and-tear" and overheating exclusions and do not provide the extensive benefits that Mr. Warranty does. Most dealer coverage begins at the in-service date. We do NOT. We offer you longer and more comprehensive coverage for substantially less money.

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19. Do I have to go back to my original dealer for repairs?

At Mr. Warranty the choice is yours. If you prefer your dealer, then we encourage you to go to them. You can take your vehicle to any licensed repair facility of your choice. This is a real bonus especially if you are in need of a repair when away from home.

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20. What happens if my dealer does not want to accept the Mr. Warranty plan?

Our plans pay repair facilities immediately over the phone with a corporate credit card. When repair facilities discover they do not have to bill us, they are generally eager to accept the business we refer to them. In the rare event a repair facility will not accept our direct credit card payment, we can refer you to a shop that will or reimburse you promptly for the authorized amount.

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21. I've seen lower prices on the Internet. Why should I buy an Mr. Warranty plan?

The lowest price often does not provide the best value; a closer look will reveal a different picture. Mr. Warranty offers the best value in extended warranties. We are aware of no other company that offers you coverage as comprehensive as ours, with fewer exclusions, contractual benefits and the financial stability of our administrators.

When comparing companies, make sure you are getting the same benefits and coverage. Make sure you are able to look at the contract before you purchase. Be certain that less money does not equate to less coverage.

Our customers tell us they are looking for comprehensive coverage and benefits, and a documented financially stable company. No other company can match our reputation, comprehensive coverage, outstanding benefits and longevity. We continue to lead the industry. Our sign-and-drive roadside assistance, car rental reimbursement, towing and trip interruption benefits are all part of one insured contract. You might find a lower price but you won't find a better value.

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22. What if my vehicle breaks down and I am not near my home?

Our program allows you to take your vehicle to any licensed repair facility throughout the United States and Canada. Wherever you may be, our claims department can be reached through our toll-free telephone number for you or the repair facility.

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23. Where is my Vehicle Identification Number (VIN)?

Your VIN can be located in several places.
1. Your VIN is printed on your vehicle Registration card.
2. Your VIN is printed on you vehicle Insurance card.
3. Your VIN number is stamped on a tag on the dashboard near the windshield.
4. Your VIN is printed on a sticker that is attached to the driver-side door edge just below the latch.

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24. What if I want to cancel my warranty?

Our contract contains full details on our refund provisions. You have a full 30 days after purchase to obtain a full refund. After that, you are entitled to a pro-rated refund of the unused portion of your contract. Unlike some companies, we do not pro-rate your refund from the in-service date of your vehicle. This is important because if you keep the warranty for 6 months and you prorate from in-service date, you will probably get charged for 36 months of use. With Mr. Warranty we will charge only for the 6 months.

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25. What if I trade my vehicle?

When you are enrolled in our program, you have coverage throughout the ownership of your vehicle. If you decide to trade in you vehicle, simply call us and we will calculate a pro-rated refund. The refund is based on mileage and the amount of time the policy is in force, minus a nominal cancellation fee. Your refund can be used as a deposit for coverage on your new vehicle. This ensures you will always be protected.

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26. What if I sell my car? Is my warranty Transferable?

Absolutely. For a modest transfer fee you can transfer the warranty to another private purchaser of your vehicle. Vehicles with extended warranties typically offer much higher resale values because the buyer knows they are not going to get hit with huge repair costs.

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27. Is my warranty Renewable?

Yes, you may renew your warranty at the prevailing renewal rates.

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28. Do you have a payment plan?

Mr. Warranty offers a 0% interest, no fee payment plan.

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29. Do you offer coverage on salvage or junk titles, rebuilt vehicles or vehicles damaged by a flood?

Our program is not available on vehicles with salvage or junk title, flood title, rebuilt or reconstructed title, or on vehicles where the odometer has been tampered with, or on vehicles that have been declared "a lemon".

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The terms contained below are defined by how they relate to extended warranties and vehicle service agreements.

A

'A' Rated: A term often used as a rating reference (i.e. Standard & Poor’s "A Rated"). Many people know Standard & Poor's as one of the world's preeminent providers of credit ratings, and for such globally recognized financial-market indices as the S&P 500®. They also provide a wide range of other products and services designed to help individuals and institutions around the world make better-informed financial decisions with greater confidence. AON is a part of an "A Rated" global organization with a huge capital base, enabling us to provide our clients with secured products. "A Rated" is the highest rating a business can receive; however, you should not assume that every insurance provider on the website has obtained such a rating as they can fluctuate often.

Administrator: A company that authorizes and pays the repair facility for repair work to your vehicle. The administrator works hand in hand with the repair facility to make sure your claim is handled properly.

A.M. Best & Co: A.M. Best Company is the leading source for insurance company ratings, analysis and information. It offers comprehensive, quality data on more than 6,000 insurance companies. The company was founded in 1899 and their rating system has become the industry's standard measure of an insurance company's financial condition.

Authorization: We must give prior authorization (official approval) before repairs are started.
                                                  

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B

BBB: The Better Business Bureau (BBB) has long been a means consumers have used to check out a company. It is comprised of 145 independent local Better Business Bureau chapters, which are affiliated with the national umbrella organization, the Council of Better Business Bureaus (CBBB).

The National BBB does run a program worthy of some consideration. In order to participate in the BBB Online Reliability Program, a company must have a satisfactory complaint handling record, agree to participate in the BBB's advertising self-regulation program, agree to abide by the BBB Code of Online Business Practices, and agree to dispute resolution with the BBB. Most of the companies who participate in this program value their standing in the BBB, and tend to do a better job at handling complaints.

"Bumper to Bumper": The most comprehensive extended warranty available. It is typically referred to as a exclusionary policy. This particular policy lists components of your vehicle that are not covered under the warranty. If a part or component is not listed, then it is covered under an exclusionary policy. We offer such a policy called Bumper to Bumper.                                                                                               

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C

Cancellation: Typical cancellation clauses of an extended warranty are for the owner to receive a money back guarantee if the policy is cancelled with in the first 30 days of enrolling, if there have been no claims filed. After 30 days a cancellation can only occur in the event that the Vehicle is declared a “total loss” by an Insurance company and then refund is usually prorated based on time and mileage that the policy was in force.

Corrosion Warranty: A corrosion warranty is a warranty from the manufacturer that covers rust and perforation on the metal body of the vehicle. Check your manufacturer's warranty manual for the period of time that the vehicle is protected.

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D

Deductible: The amount that you must pay the repair facility for work when vehicle is being repaired. In most cases a deductible may need to be paid for each type of mechanical break down.

Diagnostics: The exploration the repair facility administers to certain parts of your vehicle to determine the necessary repairs needed for your vehicle to be operable. You are responsible for all expenses associated with diagnosis before any repairs begin.                                        
                                                            

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E

Eligibility: Determining if a vehicle being in certain classifications and which coverage can be applied to the vehicle. A vehicle typically must be less than 15 model years old and have less than 150,000 odometer miles to be eligible for an extended warranty. Additionally, vehicles with less than 100,000 miles and less than 8 years old are eligible for more comprehensive coverage than may be available to older more driven vehicles.

Extended Warranty: A policy, which protects the automobile owner or lessee against mechanical failures and breakdowns. It can also be termed Vehicle Service Agreement or Extended Service Agreement. This warranty will pay for your vehicle's covered repairs after the manufacturer's warranty has expired.

Exclusionary Policy: The most comprehensive extended warranty available. It is typically referred to as a "bumper to bumper" policy. This particular policy lists components of your vehicle that are not covered under the warranty. If a part or component is not listed, then it is covered under an exclusionary policy. We offer such a policy called Bumper to Bumper.

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I

Inclusionary Policy: or also called “Stated Component Coverage” Policies that list the components and parts that are covered by the extended warranty. If the component or part is not listed, then it is not covered.

In-Service Date: The date the Vehicle was purchased by the original owner and driven or the date the Vehicle was placed in use for rental, demonstration or other purposes.

Inspection: The examination or review of your vehicle's components by a certified mechanic. A vehicle will pass a pre-warranty inspection only after the mechanic attests to the proper working condition of all components of your vehicle.

Insurance Company: The insurance company that issues an insurance policy and guarantees the obligations of the administrator.

Insurer: Most reputable auto warranty companies contract with another company to insure their obligations for a service contract. For example, if a warranty company ran into financial difficulties and failed to meet their obligations under the service contract, the insurer could step in to pay the claims. As the exact arrangement between the warranty company, the insurer, and any re-insurers varies from company to company, always read your contract carefully.                  
                                                              

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M

Make: The Make of your vehicle is the same company that manufactured your vehicle.

Manufacturer: The manufacturer is the company that built your vehicle.

Manufacturer's Recommended Maintenance Guidelines: This is the routine maintenance that is recommended by the manufacturer of your vehicle to keep the vehicle in satisfactory working order. Typical guidelines to be followed include: changing the engine oil, checking proper fluid levels, tire rotations, wheel alignments. Not following the recommend maintenance guidelines may void your service contract please keep all records of such repairs.

Manufacturer's Warranty: This is the promise of your vehicle's manufacturer to repair your vehicle for a specified period of time and/or mileage. All factory-installed parts are covered against defects and workmanship. Typical manufacturer warranties are 3 years or 36,000 miles or 4 years or 50,000 miles. Check your manufacturer's warranty manual for warranty information.

Model: The model is the type of vehicle that was made by the manufacturer.                                                                                                 

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N

New Vehicle: When discussing extended warranties, the term new vehicle means an automobile that is still covered by the original manufacturer's “Bumper To Bumper” warranty. Not just the manufacturer powertrain wwarranty.                                                                                                          

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O

Odometer Miles: The actual total miles the Vehicle has traveled as viewed on the odometer. This is the mileage stated on the odometer. Failure of the odometer or removal will void the service contract. Unless the change of the new working odometer has been documented to the warranty company.                                               

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P

Plan Term: The amount of time in years or the total mileage that your extended warranty policy will protect your vehicle.

Plan Expiration: This is the date or odometer mileage that policy will no longer be in effect. For example, a 5 year / 100,000 mile extended warranty, will expire 5 years from the date that you enroll your vehicle or when the odometer reads 100,000 miles.

Power Train Coverage: A limited warranty from the Warranty Company that covers certain parts of your vehicles engine, transmission and drive train assembly. If any of these components fail while the vehicle is covered under the powertrain warranty, the service contract is responsible for the repair.

Product Warranty: Product warranties generally cover many fewer parts than a service contract or mechanical breakdown insurance policy. This is because a product warranty (unlike service contracts) is only allowed by law to cover parts that are in direct contact with the product or parts that are mechanically connected to those parts. For example, a maker of oil may warrant that if you use its oil the engine will not break, and if the engine does break, the maker of the oil will pay for the repair. However, the maker of the oil is not allowed to warrant that the car stereo won’t break, since a car stereo is not in direct contact with oil, and is not mechanically connected to a part in contact with oil. If you are thinking of buying a lubricant, additive, fluid or treatment because of the warranty that comes with it, it is important for you to understand the parts that will or will not be covered by the warranty.

A product warranty may not be sold for a separate price. Instead, the product maker must provide the warranty free of charge.

Product warranties usually limit how much you can recover for parts that need repairs. For example, a product warranty may only pay a maximum of $6,500 for repair claims during the entire term of a product warranty. Service contracts and mechanical breakdown insurance policies also have limits, but those limits are typically higher.

Among the parts that product warranties do not cover are computers and other electronic problems. These computer and electronic problems are some of the most frequent types of breakdowns in newer cars.

Finally, service contracts must be guaranteed by an insurance company. Product warranties do not have to be guaranteed by an insurance company. The Warranty Solution maker has voluntarily obtained backup insurance for the product. Warranty Solution is backed by an insurance company called Great American Insurance.
                                              
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R

Ratings: Check out the A.M. Best's rating for insurers and re-insurers. A.M. Best's ratings are widely recognized as the benchmark for determining an institution's financial strength.

Reinsurance Company: The insurance company that issues an insurance policy and guarantees the obligations of the insurance company. A reinsurance company is required only when a Risk Retention Group insures your vehicle service contract.

Re-insurer: Reinsurance is an arrangement between 2 or more insurance companies to spread out the risk of an insurance contract. This is done so that an unusually large loss from a policy does not fall on a single company. The exact arrangement between the warranty company, the insurer, and any re-insurers varies from company to company, so always read your contract carefully.

Repair Facility: An authorized licensed repair facility located in the United States or Canada. This includes, but is not limited to your dealership, local mechanical facility or national repair facilities.

Rental Benefit: The amount you will be reimbursed for actual expenses incurred for substitute transportation while your vehicle is being repaired. In the event that a mechanical breakdown of a covered component requires labor in excess of 8 hours, you are reimbursed up to $25.00 per day maximum 4 days. Exclusions are delays caused by unavailability of parts, shipping, or shop schedules.

Roadside Assistance: A program that provides you with a toll-free telephone number to call 24 hours a day 365 days a year. This is for assistance when your vehicle breaks down or when there is a vehicle emergency (towing, battery assistance, flat tire assistance, emergency lock out, or fuel, oil, fluid and water delivery)

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S

Standard & Poor's: Is one of the world's preeminent providers of credit ratings, and for such globally recognized financial-market indices as the S&P 500®. But that's only part of the picture. They also provide a wide range of other products and services designed to help individuals and institutions around the world make better-informed financial decisions with greater confidence. S&P Search allows you to search for current S&P rating information of any Insurance Provider.

Stated Component Coverage: A policy that lists all the components and parts that are covered by the extended warranty. If the component or part is not listed, then it is not covered. And if a component is listed on the contract they are covered.

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T

Transferability: A vehicle having an extended warranty can have the warranty transferred to the new owner of the vehicle if the vehicle is sold privately.

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U

Used Vehicle: When discussing extended warranties, the term used vehicle means an automobile whose original manufacturer's warranty has expired. This term has nothing to do with ownership of a vehicle.

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V

Vehicle Identification Number (VIN): Your Vehicle Identification Number (VIN) is a 17 digit alphanumeric series, which describes the characteristics of your vehicle. Each vehicle has a unique number. It is located in several places. The most common are:

1. On the title to your vehicle
2. On your insurance card
3. On your registration card
4. On the driver-side dashboard of your vehicle.
                                               

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W

Wear and Tear: When a part or component has failed because it can no longer perform the function for which it was designed solely because of its condition. When the part has worn beyond the manufacturer's tolerances allowed for that particular vehicle at the mileage when the problem occurs, if it has received manufacturer's recommended maintenance. It is very important to understand the difference between "wear and tear" items and parts that are considered normal maintenance that can wear out. Normal maintenance items that usually wear out are typically not covered under an extended warranty program. Some examples of parts that wear out that are not covered are brake pads and rotors, brake shoes and drums, and manual clutches.

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